L & K CustomTailor
Effective Date: [Insert Date, e.g., November 7, 2025]
Website: https://lktailor.com
L & K Custom Tailor Hong Kong (“we“, “us“, or “our“) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lktailor.com, use our services, book appointments, or interact with us in person or online.
Please read this policy carefully. By using our website or services, you consent to the practices described herein.
1. Information We Collect
We collect the following types of information:
A. Personal Data You Provide Directly
- Contact Information: Name, email address, phone number, mailing address.
- Body Measurements & Preferences: Height, weight, chest, waist, inseam, sleeve length, fabric preferences, style notes, and photos (if submitted for virtual fittings).
- Order & Payment Details: Billing address, payment method (we do not store any credit card numbers), order history.
- Appointment Data: Preferred date/time, store location, tailor notes.
- Account Information (if you create an account): Username, password (encrypted), saved measurements, wish lists.
B. Automatically Collected Data
- Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referring URLs.
- Cookies & Tracking Technologies: See Section 6 (Cookies) below.
- Location Data: Approximate location based on IP (for shipping estimates or store proximity).
C. Data from Third Parties
- Payment Processors: Confirmation of successful payment (no full card data).
- Analytics Providers: Aggregated user behavior (e.g., Google Analytics).
- Social Media: If you interact with us via Facebook, Instagram, or WhatsApp.
2. How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Process and fulfill your orders (fabric selection, tailoring, shipping) | Contract fulfilment |
| Schedule and manage in-store or virtual appointments | Contract fulfilment |
| Send order confirmations, shipping updates, and invoices | Contract fulfilment |
| Provide customer support (via email, phone, WhatsApp) | Legitimate interest |
| Improve website functionality and user experience | Legitimate interest |
| Send promotional emails (new collections, promotions) | Consent (you can unsubscribe anytime) |
| Prevent fraud and ensure website security | Legitimate interest |
| Comply with legal obligations (tax, customs, consumer protection) | Legal obligation |
3. How We Share Your Information
We do not sell your personal data. We only share it with trusted parties under strict conditions:
| Recipient | Purpose | Safeguards |
|---|---|---|
| Tailors & Production Team | To create your custom garment | Internal access only; NDAs in place |
| Shipping Carriers (DHL, FedEx, SF Express) | Deliver your order | Only name, address, phone |
| Payment Gateways (Stripe, PayPal, GlobalPay etc.) | Process payments securely | PCI-DSS compliant; no card data stored |
| IT & Hosting Providers (Hong Kong-based) | Website hosting, backups | EU-US Privacy Shield / GDPR-compliant |
| Legal Authorities | When required by law (e.g., tax audit) | Only upon valid legal request |
| Analytics Tools (Google Analytics) | Improve site performance | Anonymized data only |
4. International Data Transfers
Your data may be transferred to and processed in:
- Hong Kong (primary operations, web hosting)
- USA (payment/analytics providers)
We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place for cross-border transfers.
5. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for all data in transit
- Passwords hashed with bcrypt
- Firewalls and regular security audits
- Limited staff access (need-to-know basis)
However, no system is 100% secure. We cannot guarantee absolute security.
6. Cookies & Tracking
We use cookies to enhance your experience:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Login, cart, form submissions | Session or 1 year |
| Functional | Save measurements, language preference | 1 year |
| Analytics (Google Analytics) | Track visits, bounce rate | 2 years (anonymized) |
| Marketing | Retargeting ads (optional) | 30–90 days |
You can control cookies via your browser settings or our cookie banner. Disabling cookies may limit site functionality.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
| Right | How to Exercise |
|---|---|
| Access your data | Email us |
| Correct inaccurate data | Log in or contact us |
| Delete your data (“right to be forgotten”) | Email request |
| Object to processing | Unsubscribe or email |
| Data portability | Request export in CSV/JSON |
| Withdraw consent (e.g., marketing) | Click “Unsubscribe” or reply “STOP” |
Contact: info@lktailor.comResponse Time: Within 30 days
8. Children’s Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it immediately.
9. Third-Party Links
Our website may contain links to external sites (e.g., Instagram, DHL tracking). We are not responsible for their privacy practices. Review their policies separately.
10. Data Retention
We keep your data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Order & measurement data | 7 years (tax/legal compliance) |
| Account data | Until account deletion + 90 days |
| Marketing subscribers | Until unsubscribe |
| Support inquiries | 3 years |
| Website logs | 90 days |
After retention periods, data is securely deleted or anonymized.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.” Continued use of our site after changes constitutes acceptance.
12. Contact Us
For any privacy concerns:
L & K Custom Tailor Attn: Data Protection Officer Email: info@lktailor.com Phone: [+852 2369 7278] Address: [L & K Custom Tailor, 2, Carnavon Road, (Corner of 66-70 Nathan Road), Tsim Sha Tsui, Kowloon, Hong Kong . ( MTR Exit No. D2 )]
Published by: L & K Custom Tailor Last Updated: [November 7 2025]